RETURN POLICY

Start with your order details.

If something is not right, contact the support channel in your order confirmation before sending an item back.

Request a review

Include your order reference, the item concerned and the reason for your request. If the item arrived damaged or differs from your order, describe the issue and keep the packaging while it is reviewed.

Wait for return instructions

Ask support to confirm eligibility, the correct return address, any applicable timing and the steps for your particular order. Do not send an item to an address that has not been confirmed for your return.

Condition and processing

Keep the item and its packaging in their current condition until you receive guidance. Any refund or exchange arrangement, processing steps and delivery responsibilities should be confirmed with the seller for your order.

Your rights

This guidance does not limit rights that apply under consumer law. The terms supplied at the point of purchase remain relevant to your order.